Service Providers

Our consultancy approach is applicable to numerous other sectors. It applies to customers travelling with a hotel organization, as well as the experience of a customer buying consumer goods or B2B goods. True to our motto “Customer driven service provision”, we can jointly define the strategy, and apply our approach to deliver added value to your organization in dealings with your customers.

• In particular we assist companies and enterprises with:
• Operational Service Management
• Improving the entire customer experience (purchasing phase, initial contact with service / support through to acquisition)
• Introduction of new services and offerings
• Introduction / change of processes and tasks to enhance the customer’s service experience
• Introducing scheduling and control systems (example workshop control systems)
• Online and on-site support

Operational Service Management includes all components. No element can be excluded. So we consider not only the client’s relations with the customer, but we also engage empathetically with employees to motivate them to provide the best performance, and to ensure sustained satisfaction derived from success and from the task itself.

We carry out these works for the following customers:

• Hotel and service industry
• Hotel chains and individual hotels
• Retail and consumer chains
• Individual service companies
• Department stores
• SME companies with distribution of products and services
• Our consulting approach can be applied to many industries. Whether it’s a customer trip within a hotel organization or a customer’s experience when shopping for consumer goods or B2B goods