Automotive Industry
In the automotive industry we are active in the sales area and in the service sector. Our strengths lie both in counseling and monitoring of various activities and needs of our customers:
- Holistic After Sales Consulting
- Sales increase program
- Increase productivity and the cost efficiency
- Implementing customer satisfaction projects – from idea to realization
- Coaching your employees and managers
- Site analysis and planning
- Realignment of aftersales programs and services
- Focus on the entire customer journey (touchpoints analyses)
- Professionally customer communication
- Service Marketing campains
- Network structure and development
- Opportunities Optimization and Lead Management
- Organisation and implementation of customer contact management
Our accompanying does not end after the setup of the project, we will accompany you in the operational implementation (rollout) and the development of sustainability.
Our clients:
- Automobile manufacturers and subsidiaries
- National automotive outlets (NSCs and importers)
- Franchise dealerships and chains
- Franchised workshops
- Independent garages and chains
- Parts wholesale
- Supplier to the automotive industry and the retail business
I’ve had the pleasure of working alongside SBC AG for the past 3 years. In this time we’ve jointly developed and rolled out programs our Australian dealer network of over 100. We have targeted improvements and excellence in Aftersales service processes, customer loyalty and sales opportunities with a hands on approach resulting in positive change at a dealer and headquarter level.
„As you know it is difficult for a service business to open up and allow these types of reviews to gain the full picture, it always creates a little anxiety amongst the team and I really want to thank SBC AG for the fresh and engaging “work with” approach. The experience was positive and the process non- intrusive, my team were able to continue to operate as normal and this provided a unique insight into the business for constructive and “real“ improvement workshop sessions. As a result we have a valuable and realistic plan we are working with to improve our overall service processes.
Thank you both again for your time, wishing you safe travels and we look forward to seeing you again on your next visit.“
„We thank SBC AG and Mr Giuseppe Ferrandino for his great support in defining and launching our new Service Process. His fresh, collaborative and engaging approach has been very well received by our staff as well as by the dealer network.“
Inspiring customers – finding new approaches together. We show you the way and accompany you!