Entries by Marco Eggenschwiler

«the desk as barrier»

November 20, 2017 in /by

More and more automotive brands  redesign their room concept of their dealerships. Reception counters and desk are replaced with bar tables to create an open room concept and pc are replaced by tablets to digitalize the customer communication. If there is still room needed for private conversations offices are available for central usage. This room […]

customer contact

August 31, 2017 in /by

 «Treat others as you wish to be treated» (Confucius) Surely you once have experienced the following situation: You are entering a shop to buy some minor things. You are aware of that you are consuming a certain time of your consultant with your request which is moreover an additional burden in his daily business. Hence […]